The Covid-19 pandemic accelerated many financial institutions’ leap into digital channels and forced financial brands to reimagine the ways they serve consumers. In turn, consumers have been required to adapt their interactions with banks and credit unions. Those who relied heavily on the in-person branch experience prior to the pandemic had no choice but to adopt contactless transactions and digital tools, and the way they interact with their financial institutions going forward could be forever changed.
Download the White Paper
Fill out the form below to keep reading.