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COVID-19 – COINSTAR RESPONSE

Coinstar wants to address concerns you may have regarding COVID-19 and to ensure you that we are taking extra precautions and doing everything possible to mitigate risk and prevent the spread of the virus.
April 2, 2020

Coinstar wants to address concerns you may have regarding COVID-19 and to ensure you that we are taking extra precautions and doing everything possible to mitigate risk and prevent the spread of the virus.

We are committed to maintaining safe and clean kiosks for you and your customers.

Coinstar already has strict procedures for kiosk cleaning with approved disinfectants. In addition, we have implemented several new policies and procedures, which follow recommendations from the U.S. Centers for Disease Control and Prevention (CDC) which include washing and sanitizing hands, tools, and cleaning all contact surfaces with disinfectant at every visit.

To ensure everyone’s safety, Coinstar employees who are feeling ill, have come into contact with anyone who is sick, or have recently visited a country with an outbreak of corona virus have been told to stay home until cleared by a doctor.

We are extending sick pay to employees that need to take more time off than they have. If your technician becomes sick, we have plans to make sure your kiosk is still serviced in a timely manner.

Coinstar’s platform conforms to global standards and best practices for transactional systems, processing more than 1 trillion coins through its global footprint over nearly 30 years of continuous operation. It includes industry scale solutions across typical front, middle and back office functions, and adopts industry best practices for service, operations, resiliency, security and business continuity. The following page provides more details on our business continuity plans, especially in regard to the risk that this outbreak brings.

We hope this update reassures you of our continued commitment to providing a safe and clean environment during the current health and safety challenges we’re all facing.

Thank you for being a valued Coinstar partner.

Stay healthy, stay safe, and reach out to your Coinstar representative if you have any questions.

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