Randolph-Brooks Federal Credit Union (RBFCU), a full-service financial cooperative with over 60 branch locations throughout Texas, will be implementing Coinstar for Financial’s fully-managed coin programs across its entire system in 2021. The credit union decided to move away from its former “do-it-yourself” approach to bring an elevated coin exchange experience to members while streamlining staff operations.
Sarah O’Brien, senior vice president of operations at RBFCU, expressed her enthusiasm about what the Coinstar for Financial implementation means for their institution. “RBFCU is very excited that our members will have Coinstar available in our lobbies so they can safely and securely have their coins counted,” O’Brien said. “Coinstar is a proven, well-respected industry leader and a great partner who will help us provide a service to members that will save them time and help them turn their change into cash they can readily use or deposit into their RBFCU accounts.”
The benefits of our fully-managed approach align perfectly with what RBFCU already strives to deliver for its members. The Anthony kiosk and Coinstar for Financial support team combine to make our programs the easiest to use and most accurate coin counting solution available on the market. Once our programs are implemented at RBFCU, we will manage coin pickup, maintenance, and administration for the credit union’s program, freeing its staff from these tasks so they can focus more on delivering a great experience for members.
Our team is honored to have the opportunity to serve a high-caliber institution like RBFCU. “RBFCU is one of the most respected credit unions in Texas that puts its members first, and we’re pleased that they’ve chosen Coinstar as their coin-counting solution,” said Jim Gaherity, CEO of Coinstar. “Our team looks forward to fully managing coin counting at the branch level, creating efficiencies for staff, and ensuring members have a positive experience at our kiosks.”
RBFCU also plans to add Coin to Deposit functionality in the second phase of its Coinstar for Financial launch, allowing members to deposit funds from coins directly into their accounts. Coin to Deposit has been proven to help minimize waiting times within branches while providing users a convenient, seamless option for converting their coins into usable funds.
We look forward to deepening our partnership with RBFCU and supporting their success in the future. To learn more about RBFCU, you can visit them online at https://www.rbfcu.org/.
If you’re a financial institution leader and you’re curious about what a fully-managed coin program can help you accomplish, then we want to hear from you! We can transform heavy lifting into smooth sailing for both your staff and consumers. Get in touch with a Coinstar for Financial expert today to get started.